Third Party Reviews Reviews For Sport Clips Haircuts of North Arlington Heights

This was my first time visit to sports clips and I must say they are good. I took my two and half year girls for her first haircut. She enjoyed it. The stylist was friendly and she would let me know when I need to divert my kid so we can get the work done soon. My little one got a cute haircut. Thanks.

I needed a trim and family member gave me a "free" haircut coupon for this place so I decided to give it a try and can say it was hands down the worst experience I have ever had getting my hair cut. The stylist, "Nina" seemed totally inexperienced and ill equipped to handle even the most basic, blunt cut trim which is what I requested. Since all I wanted was a blunt trim, I deferred the hot towel/massage/wash that was offered, just wanting to get in and out. I have a sensitive scalp but even someone with tough skin would have been in pain after what ensued. Instead of starting at the bottom of the hair where the split ends and potential snarls are and working her way up, the stylist took a fine-toothed men's hair comb and raked it from my roots to the ends of my hair. Although I was wincing in pain, she attempted this a few more times before running to the back to find a brush and start the extremely painful process over again. After much hair loss, yanking, and pain the trim was finally over. The only consolation, I thought, was that it was a free cut. You can imagine my anger when she had the gall to charge me a $10 "long hair fee" despite my coupon! Unacceptable. I paid and left angry with a throbbing scalp that lasted a couple days. To make things more interesting, I received an opportunity to submit a survey of my experience, which I did. I outlined my horrible experience and was asked through the survey what could be done to make up for it. I wrote that a refund of my $10 is the least that should be done. The next day I received an e-mail from Michael Damenti, the owner of the sportclips apologizing for what happened. Despite him stating "the free haircut coupon should (and does) mean a free hair cut" he did not offer me a refund as I requested but instead offered a second chance for a cut. I reluctantly accepted but told him since I JUST had a trim I wouldn't need another until the end of February. I asked if that could be scheduled in advance. Well, here we are, 2 days until the end of Feb. and still no response from him. I don't recommend this place to anyone, sports lovers or not. The haircut experience was terrible, the coupon was not honored and the owner obviously has a false investment to quality and customer satisfaction. I would give zero stars if I could.

Had the MVP with shampoo conditioner massage chair in back massage